Front Desk

Front Desk Clerk

You are the information hub of the Tyler Place and surrounding area! Ability to handle multiple tasks and work under pressure in a fast-paced environment is important.  Must have excellent communication and organization skills.  Ability to solve problems and make sometimes disgruntled guests happy.  Flexibility with work schedule, including weekends. Must be willing and able to cram/learn all the myriad of information necessary to effectively deal with guests and answer all their questions. Responsibilities include: assisting guests with questions and requests; updating bulletin board and posting daily sign-up sheets for activities; handling guests/staff complaints and relaying these to appropriate department heads and/or managers; keeping front desk, lobby, and lounge areas neat and tidy; taking care of guest messages; filling requests for babysitter; dealing with emergency situations. Other duties include: preparing welcome packets for incoming families; making copies for front desk and other departments; answering telephones; assisting administrative and managerial staff with projects, as needed.

Night Auditor

Responsibilities include: sorting and entering into the computer daily receipts and guests’ charges; processing of guest bills; printing of reports including arrival and departure lists; nightly security checks; filling out nightly log report; and other tasks to assist the Front Desk clerks and Administrative staff. In addition, the night auditor assists the Operations Manager with biweekly timesheet organization, filing, weekly bill coding, and weekly bill filing.  The Night auditor also acts as manager on duty (after the evening manager has left for the night) and reports all incidents/guest complaints to Security or Management.  Requirements include: ability to work independently; available to work weekends and (if necessary) able to cover shift at last minute’s notice; confidentiality; ability to deal with guests and staff in a pleasant and professional manner; and able to handle emergencies calmly and quickly.